American Journal of Business and Society
Articles Information
American Journal of Business and Society, Vol.1, No.1, May 2016, Pub. Date: Apr. 22, 2016
The Effect of Brand Equity of Mobile Phones on Customer Satisfaction: An Empirical Evidence from Pakistan
Pages: 1-7 Views: 2404 Downloads: 6746
Authors
[01] Mula Nazar Khan, Hailey College of Commerce, University of the Punjab, Lahore, Pakistan.
[02] Muhammad Rizwan, Hailey College of Commerce, University of the Punjab, Lahore, Pakistan.
[03] Fahad Islam, Hailey College of Commerce, University of the Punjab, Lahore, Pakistan.
[04] Zain-Ul-Aabdeen , Hailey College of Commerce, University of the Punjab, Lahore, Pakistan.
[05] Moazzam Rehman, Hailey College of Commerce, University of the Punjab, Lahore, Pakistan.
Abstract
Due to highly competitive and brand conscious market creating there brand equity of mobile phone is a very challenging work. The study was conducted to investigate the relationship between dimensions of brand equity and customer satisfaction. The study examines that the brand equity has significant positive impact on customer satisfaction. Brand association also has significant effect on customer satisfaction. Out of all dimension it was found that brand equity has a dominant effect on customer satisfaction. It is the strongest impact which tells that development of brand equity is essential to build customer satisfaction for mobile brands. This was further analyzed with the data analysis (β=0.498) followed by the brand association (β=0.200). The researcher used a questionnaire survey to collect the data belonging to the customer perceptions. 117 people responded the researcher. This data is used as a sample size. In a dynamic business environment the marketing have shortage of time, money and manpower to implement the branding strategies to allocate resources on the important dimensions through these results and findings.
Keywords
Perceived Quality, Brand Loyalty, Brand Association, Brand Awareness, Brand Equity, Customer Satisfaction, Mobile Phones
References
[01] Aaker. (2005). Managing Brand Equity: Capitalizing on the value of a brand name. NY: The Free Press.
[02] Aaker. (1996). Measuring brand equity across products and markets. California Management Review,.
[03] Aaker, & Joachimsthaler. (2000). The brand relationship spectrum. California Management Review,.
[04] Brackett, L. k., & Carr, B. N. (2001). Cyberspace advertising vs. other media:Consumer vs. mature student attitudes. Journal of Advertising Research, 41(5), 23-32.
[05] Bridges, S., keller, K. L., & Sood, S. (2000). Communication strategies for brand extensions: enhancing perceived fit by establishing explanatory links. Journal of Advertising, 29(4), 1-11.
[06] Buil, I. d., & Cheratory, L. (2013). Buil, I., de Chernatony, L. and Martínez, E. (2013), “Examining the role of advertising and sales promotions in brand equity creation”. Journal of Business Research,, 66(1), 115-122.
[07] chaudhuri. (1995). Brand equity or double jeopardy? Journal of Product & Brand Management.
[08] Chaudhuri, A. (2010). Brand equity or double jeopardy?, 4(1), 26-32. Journal of Product & Brand Management, 4(1), 26-32.
[09] Dimitriades. (2006). Customer satisfaction, loyalty and commitment in service organizations: some evidence from Greece. Management Research News,.
[10] Emari, H., & jafari, A. (2012). The mediatory impact of brand loyalty and brand image on brand equity. african journal of bussiness management, 6(17), 5692-5701.
[11] Hogan, Lemon, & Rust. (2002). Customer equity management charting new directions for the future of marketing. Journal of Service Research.
[12] horng, j. s., liu, c. h., chou, h. y., & tsai, c. y. (n.d.). Understanding the impact of culinary brand equity and destination familiarity on travel intentions. Tourism Management, 33 (4), 815–824.
[13] Horng, J. S., Liu, C. H., Chou, H. Y., & Tsai, C. Y. (2011). Understanding the impact of culinary brand equity and destination familiarity on travel intentions. Tourism Management, 33(4), 815–824.
[14] kapferer, & J. N. (2004). The New Strategic Brand Management. New Delhi: Kogan Page.
[15] Keller. (2014). Conceptualizing, measuring, and managing customer-based brand equity. The Journal of Marketing.
[16] Keller. (2003). Strategic Brand Management: Building, Measuring and Managing Brand Equity (2nd ed.). NJ: Prentice-Hall, Englewood Cliffs.
[17] keller, & Lehmann. (2006). Brands and branding: Research findings and future priorities. Marketing science.
[18] keller, K. L. (2003). Strategic Brand Management: Building, Measuring and Managing Brand Equity (2nd ed.).
[19] Keller, K. L. (2014). Strategic Brand Management: Building, Measuring and Managing Brand Equity (2nd ed.).
[20] keller, Sternthal, & Tybout. (2002). Three questions you need to ask about your brand. Harvard Business Review,.
[21] Kim, H. B., & Kim, W. G. (2005). The relationship between brand equity and firms’ performance in luxuryhotels and chain restaurants. toursim management, 26(4), 549-560.
[22] Kim, H., kim, G., & An, J. (2013). The effect of consumer-based brand equity on firms' financial performance. Journal of Consumer Marketing,.
[23] LaBarbera, P. A.,, & Mazursky. (2014). A longitudinal assessment of consumer satisfaction, dissatisfaction:The dynamic aspect of cognitive process. Journal of Marketing Research.
[24] Lassar, W. M. (2014). Measuring customer-based brand equity. Journal of Consumer.
[25] Macdonald, e. k., & Sharp, B. M. (2000). Brand awareness effects on consumer decision making for a common, repeat purchase product: A replication. Journal of bussiness research, 48(1), 5–15.
[26] Mason, m. c., & nassivera, f. (2012). A conceptualization of the relationshipsbetween quality, satisfaction, behavioral intention and awareness of a festival. Journal of Hospitality Marketing and Management, 22(2),. 22(2), 162–182.
[27] Oliver. (2014). Whence consumer loyalty? The Journal of Marketing.
[28] Pappu. R, Quester, & cooksey. (2005). Consumer-based brand equity: Improving themeasurement-empirical evidence. Journal of Product & Brand Management,.
[29] pouromid, B., & Iranzadeh, S. (2012). “The evaluation of the factors affects on the bra “The evaluation of the factors affects on the brand equity of Pars Khazar household appliances based on the vision of female consumer. Middle-East journal of scientifc research, 12(8), 1050-1055.
[30] Rust, Lemon, K. N., Zeithaml,, & V. A. (2004). Return on marketing: Using customer equity to focus marketing strategy. Journal of Marketing.
[31] Simon, Sullivan, M. W., & C. J. (1993). The measurement and determinants of brand equity: A financial approach. Marketing Science,.
[32] Srivastava, R. K.,, & Shocker. (2014). Brand equity: A perspective on its meaning and measurement. Marketing Science Institute(Report).
[33] Tong, x., & hawley, j. m. (2014). Measuring customer-based brand equity: Empirical evidence from the sports wear market in China. Journal of Product and Brand Management, 262-271.
[34] Vazquez, R., Del Rio, A. B,. & Iglesias, V. (2002). Consumer-based brand equity: Development and validation of a measurement instrument. Journal of Marketing Management,.
[35] Washbourm, J. H., & plank, R. E. (2012). Washburn, J. H., & Plank, R. E. (2002). Measuring brand equity: An evaluation of a consumer-based brand equity scale. Journal of Marketing Theory and Practice,, 10(1), 46-62.
[36] Washburn, J. H, & Plank. (2002). Measuring brand equity: An evaluation of a consumer-based brand equity scale. Journal of Marketing Theory and Practice.
[37] Winter, L. C. (2013). Brand equity measures: Some recent advances., 3(4), 70-73. Marketing Research, 3(4), 70-73.
[38] Winters, & L. C. (2013). Brand equity measures: Some recent advances.
[39] Yoo, B., & Donthu, N. (2002). Testing cross-cultural invariance of the brand equity creation process. Journal of Product & Brand Management,, 11(6), 380-398.
[40] yoo, Donthu, N, & Lee, S. (2000). An examination of selected marketing mix elements and brand equity. Journal of the Academy of Marketing Scienc.
600 ATLANTIC AVE, BOSTON,
MA 02210, USA
+001-6179630233
AIS is an academia-oriented and non-commercial institute aiming at providing users with a way to quickly and easily get the academic and scientific information.
Copyright © 2014 - American Institute of Science except certain content provided by third parties.