[01] Qadoos Zafar, Departmant of Business Administration, Preston University, Lahore, Pakistan. [02] Ayesha Ali, Institute of Administrative Sciences, University of the Punjab, Lahore, Pakistan. [03] Tayyab Hameed, Hailey College of Commerce, University of the Punjab, Lahore, Pakistan. [04] Toqeer Ilyas, Hailey College of Commerce, University of the Punjab, Lahore, Pakistan. [05] Hafiz Imran Younas, Hailey College of Commerce, University of the Punjab, Lahore, Pakistan.

The aim of this paper is to analyze the impact of job stress on employee’s performance in the industrial sector of Pakistan. For this purpose previous research literature was critically studied and data were collected through questionnaire survey 250 questionnaires were distributed among the customers of telecommunication service providers in Pakistan. The self-administered 250 questionnaires were distributed and 200 complete questionnaires were received at a response rate of 80%. Non- probability sampling techniques was used for the selection of sample. To study the impact of customer satisfaction in telecommunication sector Pearson product moment correlation and regression analysis was used. The finding of this study is that there is positive moderate relationship exists between job stress and employees performance.

Employees Performance, Job Stress, Employee Commitment, Employee Turnover

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