[01] Shila Sajan, Dubai Hospital, Dubai Health Authority, Dubai, United Arab Emirates. [02] Nezar Salim, Dubai Hospital, Dubai Health Authority, Dubai, United Arab Emirates. [03] Kaltar Das, Dubai Hospital, Dubai Health Authority, Dubai, United Arab Emirates.

Cancer is one of the causes of increasing mortality rate in the world. One of the leading governmental hospitals in Dubai dealing with Oncology and Haematology patients is Dubai Hospital; Chemotherapy is given in Day Case Infusion Center of Dubai Hospital. Long wait time for chemotherapy lead to increased dissatisfaction and compromise the safety of the client beyond the working hours. Reducing wait time and treatment burden affects the satisfaction status of the patient and wellbeing. A clinical practice improvement program the Plan do check act (PDCA) project to reduce wait time for elective chemotherapy and identify factors which causes the delay. Data were collected from 2013 to 2017, Continuous monitoring and timely intervention of the project, we notice a tremendous reduction in wait time from 6 hours for single agent chemotherapy to 3 hours and also there was reduction in the mean prescription time less than 1 hour from the baseline and also the drug arrival reduced from 2 hour to 1 hour. Outpatient cancer treatment is considered as a complex system in which a good coordination from administrative staffs, medical professionals & nursing professionals, who work effectively for the overall goals of providing care by reducing the patient wait time and improve efficiency.

Operation Hours, Day Case, Cancer, Patient Waiting Time, Chemotherapy

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