Journal of Social Sciences and Humanities
Articles Information
Journal of Social Sciences and Humanities, Vol.3, No.5, Sep. 2017, Pub. Date: Dec. 21, 2017
The Community Satisfaction Index (CSI) Toward Public Servicein Department of Population and Civil Registration in Sarolangun Jambi Province, Indonesia
Pages: 31-38 Views: 782 Downloads: 644
Authors
[01] Dahmiri, Faculty of Economics and Business, University of Jambi, Jambi, Indonesia.
[02] Sigit Indrawijaya, Faculty of Economics and Business, University of Jambi, Jambi, Indonesia.
Abstract
This study aimed to determine how the Community Satisfaction Index toward service in the Department of Population and Civil Registration in Sarolangun. This study usedobservation, documentation and questionnaires used interval scale as the research models. The samples used were 150 respondents. The method used was descriptive qualitative. The results showed that the Community Satisfaction Index, which consisted of 14 service elements produced respondents’ perception on average were satisfied. Unsatisfied indicators of statements were innumber 4, 6, 7 and 12. The highest indicatorof satisfaction index was in service procedures indicator with NRR 3.15 or obtained in easy category. While the lowest indicator of satisfaction index was inthe certainty of service schedule indicator with NRR 2.06 or obtained in less timely category.
Keywords
Index, Satisfaction, Community, Service
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