American Journal of Economics, Finance and Management
Articles Information
American Journal of Economics, Finance and Management, Vol.3, No.5, Oct. 2017, Pub. Date: Dec. 9, 2017
Deployment of Information Communication Technologies (ICT) and the Performance of Small and Medium Retail Stores in Sango-Ota Area of Ogun State, Nigeria
Pages: 46-55 Views: 1437 Downloads: 423
Authors
[01] Samuel Sunday Eleboda, Department of Administration and Management, College of Business and Social Sciences, Crawford University, Faith City, Nigeria.
[02] Yinka Solomon Aransiola, Department of Accounting and Finance, College of Business and Social Sciences, Crawford University, Faith City, Nigeria.
Abstract
The purpose of this study is to gain an understanding of the factors which influence the adoption and usage of ICT by retail SMEs in Nigeria. It therefore examined the effect of ICT deployment on three main performance indicators which are sales, productivity, and inventory management. The study population consisted of employees and customers of retail stores in the study area whose actual number cannot be ascertained. A sample size of 160 (one hundred and sixty) respondents was selected. The research instrument was the questionnaire and the analytical techniques included both descriptive and inferential statistics. The results of this study show that the factors examined are significantly important to the deployment of ICT. The individual contributions of the ICT factors to changes in the performance indicators studied are: β = 0.002, t=0.016, P<0.05; β = -0.199, t= 1.379, P<0.05; β = 0.081, t=0.562, P<0.05; β = 0.155, t=1.117, P<0.05; and β = 0.173, t=1.135, P<0.05 respectively. This implies that all the five independent variables have significant impact on inventory management performance. However, some of the components of ICT deployment were found to be insignificant in determining their adoption. The study concluded that majority of retail stores have limited usage of ICT in business activities. This may be caused by internal and external factors. Those SMEs who are interested in promoting their businesses based on ICT may find these results helpful in guiding their efforts. The study recommends that the information communication technology trends should be complemented by delivering on what customers truly want and value by not only listening to what customers say, but also by analyzing their purchase behavior.
Keywords
Information Communication Technologies, Small and Medium Retail Stores, Sales Performance, Customer Patronage, Organizational Performance, ICT Deployment
References
[01] Ajomole, B. C (2015). Information technology implementation research - A technological diffusion approach, Management Science, 36 (2), 123-139.
[02] Bozeman, B. (2000). Technology transfer and public policy: a review of research and theory.
[03] Caniels, H. amd Romijn, O. E, (2003). Information technology adoption in small and medium sized enterprises; An appraisal of two decades literature. Interdisciplinary Journal of Research in Business, 1 (July), 53–80.
[04] Craig, P., & King, M., (1993). Small-firm computing: Motivators and Inhibitors, MIS Quarterly, (March), 47-59.
[05] Damanpour, F., & Schneider, M. (2006). Phases of the adoption of innovation in organizations: effects of environment, organization and top managers. British Journal of Management, 17 (3), 215-236.
[06] Damanpour, F., (1991). Organisation innovation: A meta-analysis of effects of determinants and moderators, Academy of Management Journal, 34 (3), 555-580.
[07] Fernandez-Villavicencio, N. G. (2010). Helping student become literate in a digital, networking-based society: A literature review and discussion. The International Information and Library Review, 42, 124-136.
[08] Frambach, R. T., & Schillewaert, N. (2002). Organizational innovation adoption a multi-level framework of determinants and opportunities for future research. Journal of Business Research, 55, 167-176.
[09] Fujisue, K. (1998). Promotion of academia-industry cooperation in Japan — establishing the “law of promoting technology transfer from university to industry” in Japan. Technovation 18 (6), 371-381.
[10] Hsu, P. F., Kraemer, K. L. and Dunkle, D. (2006) Determinants of e-business use in us firms, International Journal of Electronic Commerce, 10, 4, 9-45.
[11] Iacovou, C. L., Benbasat, I. and Dexter, A. S. (1995) Electronic data interchange and small organizations: Adoption and impact of technology, MIS Quarterly, 19, 4, 465-485.
[12] Jeronimo, T. B. & De Medeiros, D. D. (2012). Scrum as community of practice to small and medium-sized high technology enterprises realize the strategic plan. International Journal of Business, Humanities and Technology, 2, 71-78.
[13] Khandwalla, P. (1970). Environment and the organization structure of firms, McGill University, Montreal, Faculty of Management.
[14] Kuteyi, D., (2009). Poor funding, bane of SMEs. Punch Newspaper, 8 April 2009.
[15] Locke, S. (2004). ICT adoption and SME growth in New Zealand. The Journal of American Academy of Business, 3, 93-103.
[16] Oh, K., Cruickshank, D., & Anderson, A. R. (2009). The adoption of e-trade innovations by korean small and medium sized firms. Technovation, 29, 110-121.
[17] Peres, R., Muller, E., & Mahajan, V. (2010). Innovation diffusion and new product growth models: a critical review and research directions. International Journal of Research in Marketing, 27, 91-106.
[18] Poon, S., & Swatman, P., (1995). The Internet for small businesses: Opportunities, government policies and implications, Proceedings of the 5th Internet society conference, INET'95, Hawaii. Research Policy, 29, 627-655.
[19] Rogers, E. M. (2003). Diffusion of innovations. London: Free Press.
[20] Rogers, E. M. (1995). Diffusion of innovations, Fourth Edition ed., New York, Free Press.
[21] Starbuck, W. H. (1976). Organizations and their environments, Chicago, Rand McNally.
[22] Swanson, E. B., & Ramiller, F. D (2004). Measuring user attitudes towards ICT: A review, Journal of Management, 10 (2), 135-153.
[23] Talukder, M. & Quazi, A. (2010). Exploring The Factors Affecting Employees’ Adoption and Use of Innovation. Australasian Journal of Information Systems 16 (2), 1-29.
[24] Talukder, M. & Quazi, A. (2011). The impact of social influence on individuals’ adoption of innovation. Journal of Organizational Computing and Electronic Commerce 21 (2), 111-135.
[25] Talukder, M. (2011). Development of an enhanced model of innovation adoption by individual employees. Journal of Asia Pacific Business, 12 (4), 316-339.
[26] Talukder, M., Harris, H. & Mapunda, G. (2008). Adoption of innovations by individuals within organizations: An Australian study. Asia Pacific Management Review, 13 (2), 463-480.
[27] Talukder, M., Quazi, A. & Djatikusumo, D. (2013). Impact of social influence on individuals’ adoption of social networks in SMEs. Journal of Computer Science, 9 (12), 1686-1694.
[28] Thompson, R. L. (1967). Personal computing: Toward a conceptual model of utilisation, MIS Quarterly, (10), 105-122.
[29] Tornatzky, L. & Fleischer, M. (1990). The process of technology innovation, Lexington, MA, Lexington Books.
600 ATLANTIC AVE, BOSTON,
MA 02210, USA
+001-6179630233
AIS is an academia-oriented and non-commercial institute aiming at providing users with a way to quickly and easily get the academic and scientific information.
Copyright © 2014 - American Institute of Science except certain content provided by third parties.